Shipping policy
Absolutely! Here's your customized Shipping Policy for your Shopify store, tailored for Notes to Self Candle Co., with the email address included:
Shipping Policy
Thank you for shopping with Notes to Self Candle Co.! We’re proud to hand-pour our candles in Canada and are committed to delivering them to you quickly, safely, and affordably.
Processing Time
All orders are processed within 2–5 business days. During holidays or promotional periods, processing times may be extended slightly. We’ll always keep you updated if there are any delays.
Local Order Delivery
We offer local delivery for just $5.00 per order within a 30 km radius of our location.
Delivery Day: All deliveries are made on Fridays.
Order Cut-off: To receive your order on the upcoming Friday, please place your order at least 3 days in advance, any order after the three days will be delivered the following Friday.
Shipping and Delivery Policy
Shipping charges are calculated at checkout based on your location and the weight of your order.
Shipping Within Canada:
- Standard Shipping: 2–9 business days
- Expedited Shipping: Options available at checkout
- Free shipping on orders over $75 CAD (before taxes and after discounts)
Shipping to the United States:
- Standard Shipping: 4–10 business days
- Customers are responsible for any customs fees, duties, or taxes
International Shipping:
- We currently ship to select international destinations
- Delivery times vary based on location
- International customers are responsible for any applicable customs duties or taxes
Order Tracking
You’ll receive an email with tracking information once your order ships. Please allow up to 48 hours for tracking details to update.
Shipping Delays
We are not liable for delays caused by the shipping carrier, weather conditions, or customs. If your package is significantly delayed, feel free to contact us and we’ll help however we can.
Lost or Stolen Packages
Notes to Self Candle Co. is not responsible for packages marked as delivered by the carrier. If your order appears lost or stolen, please contact the carrier directly to file a claim.
Incorrect Shipping Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages sent to an incorrect or incomplete address provided by the customer.
Need Help?
For questions about shipping or your order, contact us at:
We’re happy to help!