Refund policy
Here is a professional Return and Refund Policy tailored for a candle company using Shopify. You can customize the brand name, return time frame, and other specifics to better suit your store's preferences:
Return and Refund Policy
Thank you for shopping with Notes to Self Candle Co. We take pride in handcrafting high-quality candles, and your satisfaction is very important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be:
-
Unused and in the same condition that you received it
-
In its original packaging
-
Accompanied by the receipt or proof of purchase
Please note: Custom or personalized orders are non-refundable unless they arrive damaged or defective.
Damaged or Defective Items
If your candle arrives damaged or defective, please contact us within 7 days of delivery. Include a photo of the damaged item and packaging. We will send you a replacement or issue a refund as appropriate.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at info@notestoselfcandles.ca.
Shipping Returns
To return your product, mail it to:
Notes to Self Candle Co.
PO Box 547
Seaforth, Ontario N0K 1W0
Customers are responsible for paying return shipping costs unless the item was defective or incorrect.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us at:
📧 info@notestoselfcandles.ca